{mlang en }Technical support policy{mlang}{mlang ar }سياسة الدعم الفني{mlang}

The technical support team works to provide its services to all users of the electronic platform in several ways to suit all users’ desires, including:

- Support via access programs and applications to users' devices

- Support via social media chat programs (WhatsApp).

- Live support via phone.

- Support inside the training room.

- Support via email.

- Support via the technical support form on the website.

Beneficiaries of technical support services:

- Platform trainers registered on the training platform for the purpose of providing training courses.

-All trainees joining training courses on our training platform.

-Supervisors of relevant government agencies

Services and systems covered by technical support:

- Joining courses and solving technical problems facing users.

- Log in to the educational platform and create an account for the trainee.

- Attending the course and using live broadcast applications.

Expected response time:

- If the support is via WhatsApp, whether from a trainer or trainee, it will be answered within an hour during the official working hours from 10 am to 6 pm.

- Email within an hour during official working hours from 10 am to 6 pm